Have you opened a support ticket with Cyera Solutions? Did you know that opening a support ticket online is the fastest way to get support? When you open a support ticket via our H-Sphere control panel help desk, a page is immediately sent to one of our support representatives who will begin work on your issue right away. Response time on a new ticket is usually less than 15-minutes.

Generate a Support Ticket
Though we welcome your phone call and would like for you to use whatever method is best for you when contacting support, opening an online support ticket via our help desk interface is the fastest way to get your support request handled. Simply log into your H-Sphere control panel and generate a support ticket. For more information, click the GO button below. You will be taken to the H-Sphere instruction page which will guide you through the process of opening a support ticket.

Or you can email support at hostingsupport@cyerasolutions.com. Be sure to note the domain for which you are requesting support and a description of the problem. A support ticket will be created and a representative will receive a page.

Search Our Knowledge Base
Alternatively, you can search our knowledge base for the latest answers to the most common questions and support tickets. The knowledge base is updated frequently based on feedback from our users and the content of our support tickets.

Watch Flash Video Tutorials
You can also watch our custom-designed Macromedia Flash Video tutorials. These tutorials cover many of the topics in our Knowledge Base, but provide you with step-by-step, interactive movies that make learning a breeze.

Phone Support
Prefer to contact us by phone? Please feel free to contact the number below for support. If you have already opened a support ticket, you can either reply to the email you received from us, or have the ticket number (in the subject line of the email message) available when you call. We look forward to hearing from you.


In the United States:
888-844-7684
9:00 AM - 6:00 PM Eastern Time